Appeal Management Procedure. Appeals may be filed in the following cases:
- Refusal in the review of the application or issuance of the product conformity certificate;
- Revocation, reduction, or suspension of the validity of the conformity certificate.
The applicant has the right to appeal or file a complaint with the certification body within 30 days if they disagree with the actions or decisions of the certification body. If the applicant disagrees with the decision of the Commission, the appeal should be submitted to the national certification body (NSO) and/or the court within 15 days.
The appeal should be sent with a document stating the main content to the head of the certification body. The head of the certification body shall form an appeal commission (at least 3 members) within 5 days.
During the appeal review, all parties are notified, and the decision is made by voting in the commission. If there is a disagreement on the decision, the head of the commission’s vote will be decisive. The decision should be made within one month without delay.
Complaint Procedure. Complaints can be filed in the following cases:
- The results of the certification work are unsatisfactory;
- Unprofessional behavior of certification body specialists.
Complaints can be submitted verbally, in writing, or via the website. If the applicant is dissatisfied with the decision of the head, they may submit a complaint to the higher authority.
Organization of Financial Assistance. The certification body provides financial responsibility for carrying out certification works:
- Necessary reserves (authorized) capital is available;
- Financial and technical resources are available;
- The financial responsibilities of the parties are clearly defined in contracts.
The certification body reviews its financial condition every year and evaluates its ability to fulfill all obligations.
Required Resources. The fees for certification are collected from the applicant and are set in accordance with state laws. The cost of certification works is determined by the government.
Rights and Obligations. The applicant has the following rights:
- The right to choose from various forms and schemes for certification;
- The right to apply to the certification body;
- The right to appeal to the accreditation body.
The applicant has the following obligations:
- To comply with the certification process;
- To submit the necessary documents;
- To only release the certified product to the market if it has a conformity certificate.
Once the product is certified, it must be released to the market, and any changes must be reported to the certification body.